Contact us
Email [email protected] or use the form below. We read every message and reply within one business day, from a real address — no chatbot, no auto-responder follow-ups.
Where we are
The workshop is in Leaside, Toronto — a quiet residential neighbourhood east of the Don Valley. We don’t list a public street address because we’re not a retail store and we’d rather not direct walk-in traffic to a workshop. Local customers can pick up by appointment after their order is confirmed; mention pickup in the form and we’ll book a window.
Where we deliver
Local Toronto only — Leaside, Bennington Heights, Davisville Village, Thorncliffe Park, and the immediately surrounding neighbourhoods. Either pickup at the Leaside workshop or short-distance hand delivery. We’re a small operation; tight geography is part of how we keep the build quality and warranty service tight too. The shipping page has the full list of neighbourhoods.
How fast we reply
Within one business day, almost always within four hours during weekdays. We close on weekends and statutory Ontario holidays — if you write on a Friday evening you’ll usually hear back Monday morning. If your message is genuinely urgent (build window before a birthday, shipping crossover with a moving day), say so in the subject line and we’ll prioritise.
Who responds
Every customer email is answered by the team at Exponential Labs, Inc. dba mygamingpc.ca — not by Kavan. Kavan builds the PCs; the company handles invoices, warranty, returns, and the rest of the business side. More about how the business runs.
Frequently asked questions
Do you have a store I can visit?
No retail store. We’re a workshop in Leaside, not a showroom. Local customers can pick up by appointment after their order is confirmed — mention pickup in the form and we’ll arrange a window.
Who actually responds to this form?
A real person at Exponential Labs, Inc. dba mygamingpc.ca. Replies come from [email protected] within one business day. Not a chatbot, not a sales sequence.
Can I phone you?
No phone line in v1. Email gives us a written record, lets us answer carefully, and avoids the awkwardness of asking who’s on the other end. We answer within one business day; if you need a same-day call to confirm details, mention it in the form and we’ll book one.
Where do you deliver?
Local Toronto neighbourhoods only — Leaside, Bennington Heights, Davisville Village, Thorncliffe Park, and the immediate surrounding area. Hand-delivered or short-distance courier. Details on the shipping page.