Warranty
Terms last updated 2026-05-05
Every mygamingpc.ca PC includes a 2-year warranty on parts and labour, handled by Exponential Labs, Inc. dba mygamingpc.ca. If something breaks, email [email protected] and we’ll arrange repair or replacement at no cost. Power supplies, drives, and other components carry their original manufacturer warranties on top.
- Length: 2 years parts + labour, from delivery date.
- Tech support: Lifetime, by email. No expiry.
- Who handles it: the team at Exponential Labs, Inc. dba mygamingpc.ca. Not Kavan.
- How to file: Email [email protected] with your order number and a description. We reply within one business day.
- Most fixes: Replacement part shipped to you; 10-minute swap with our walk-through. No need to ship the whole PC back.
What’s covered
Every component we shipped, for the full 2-year term:
- CPU, motherboard, RAM, GPU, SSD/NVMe storage, power supply, case fans, CPU cooler.
- Pre-installed Windows 11 Home licence — we’ll re-issue if it ever de-activates due to a hardware change we performed.
- Manufacturing defects, premature failures, factory firmware bugs that prevent normal use.
- Transit damage during the first 30 days. Photograph the damage, email us, we’ll arrange replacement and a courier claim.
We’re happy to walk you through diagnosis over email. If a component is genuinely faulty, we’ll either send the replacement direct or process the manufacturer warranty on your behalf.
What’s not covered
Honest about this so there are no surprises:
- Physical damage from drops, spills, or impact. We’ll quote a fair repair at cost.
- Modifications by third parties — for example, if a friend installs a new graphics card and damages the motherboard, that’s outside the warranty. (We’ll tell you over email which upgrades are safe to do yourself.)
- Software issues unrelated to drivers we shipped — for example, a Windows update from Microsoft that breaks something for everyone, or a game patch that performs poorly. We’ll still help you troubleshoot, just not as a warranty claim.
- Damage caused by mining, sustained 24/7 maximum-load workloads, or running with cooling components removed.
How to file a claim
- Email [email protected] with your order number, a short description of what’s wrong, and a photo or short video if it helps. Your order number is in the original confirmation email.
- We reply within one business day. The team at Exponential Labs, Inc. dba mygamingpc.ca handles every claim; Kavan is sometimes pulled in for technical diagnosis on a tricky symptom.
- We confirm the diagnosis. A few back-and-forth questions are normal — “does the LED on the motherboard light up?” — and let us send the right part the first time.
- We ship the replacement part with a return label. For most issues you swap the part in 10 minutes following our printed walk-through. Only complex faults (motherboard, full PSU failure with collateral damage) come back to the workshop.
- For Toronto-area customers, we’ll often book a workshop appointment instead — you drop the PC off, we hand it back the same week.
We don’t make you fight for it. We do ask diagnostic questions to confirm the right fix — that’s normal, not gatekeeping.
Who handles your claim
The team at Exponential Labs, Inc. dba mygamingpc.ca, an Ontario company headquartered in Toronto, manages every customer email and warranty case. Kavan is the builder of the PC; he doesn’t handle warranty paperwork, payments, or returns. More about how the business runs.
How long should this PC actually last?
Beyond the warranty term itself, our SKUs are designed to be useful for several years. Starter targets 3–4 years of active gaming on the games it’s built for; Family 4–5 years; Plus 5–6 years. As a school/work computer, every build runs comfortably for 8+ years. The deeper version of this answer lives in the education hub: how long does a gaming PC actually last?
Frequently asked questions
How long is the warranty?
2 years on parts, plus lifetime email tech support. Many components carry their original manufacturer warranties on top — for example, the SSD typically has 5 years from its maker, and the power supply often 5–10. We handle the claim regardless of which warranty applies.
Who pays for return shipping?
We do, on covered claims. We ship a prepaid return label or arrange a courier pickup. For accidental damage that isn't covered, the customer pays return shipping; we'll always quote the cost before booking.
What if my kid spills juice on the keyboard?
Liquid damage isn't covered (we don't ship the keyboard, but the principle stands for any accidental damage to the PC). We'll quote a fair repair price on parts at cost — we don't mark up replacements. Most spills affect a single component; the rest of the PC is fine.
Can I extend the warranty?
Not in v1. We'd rather price the warranty in honestly than sell extensions. If you want a longer covered window, the manufacturer warranties on individual components (SSD, PSU) carry on past our 2 years and we'll help you claim against them at no charge.
Is the warranty transferable if we resell the PC?
Yes — for the remainder of the original term. Warranty follows the PC, not the buyer. Email us with the original order number and the new owner's email and we'll update our records.
Terms last updated 2026-05-05. We update this page when warranty terms genuinely change — not for cosmetic edits.